Education & Training
Education and Training provides short-term intensified trainings that allow individuals to acquire essential workplace skills quickly and with little time investment, resulting in increased success rates. Our intensified trainings fit with the NM Workforce Development model and thus facilitate funded referrals for training. Our trainings prepare individuals more readily for job development by providing tools for job searching, as well as basic skills in customized areas. The trainings include:
• Occupational Literacy – provides services to individuals who are Limited English Proficient. Training in business English, computer skills, and customary American workplace practices are provided in a six-week course to assist students in achieving long-lasting success in the job marketplace.
• Financial Literacy – provides small classes and one-on-one trainings in personal financial management, including checkbook balancing, household budgeting, basics of credit and investing and long range planning, among others. Instruction is provided in English or Spanish.
• Introduction to Microsoft Word – an intensive introductory course designed to provide participants with basic computer word processing skills including: document creation, business letters, formatting and editing documents, and using the drawing tools to create invitations and flyers.
• Introduction to Microsoft Excel – an intensive introductory training designed to provide participants with competency in basic spreadsheet functions and operations, document creation and accounting and bookkeeping operations.
• Customer Service Skills – providing basic training in retail-based customer service including strategies for handling difficult customers.
• Resume and Master Application Workshops – participants develop a resume and master application to assist them with their job search.
• Strategies for Success Workshops – a self-assessment workshop designed to assist participants with identifying appropriate occupational interest areas, conducting on-line job search and completing on-line applications.
• Work Ethics & Employer Expectations Workshops – participants learn basic work ethics and employer expectations including attendance and leave policies, teamwork and job safety/reporting criteria.
• Clerical Skills Training Program – this six-week intensive course was developed for those desiring the skills and attitudes necessary to obtain successful entry level employment in office/clerical occupations. The course includes keyboard skills, Microsoft office basics, customer service, telephone communications techniques, filing, essential business forms, business letter writing and office machines.
• Retail Skills Training Program – this curriculum-based program focuses on teaching hands-on retail skills, including personalized customer service, selling and promoting products that include cash register and computer training, customer dispute resolution, monitoring inventory, product display and promotions, loss prevention and conflict management. Students receive assistance with job placement and retention.
• Warehousing Skills Training – an intensive introductory course to warehousing occupations focusing on safety, material handling, the logistics industry and employer expectations.
