(505)881-6401

Return Policy - Retail Stores
Items can be returned for store credit, if the customer is not satisfied with 
the items they have purchased, provided: 
  • Items must be returned within 7 days of purchase.
  • Customer must have a valid register receipt for the items purchased.
  • GINM price tag or colored barb must be attached to the item.
  • Items must be returned in the same condition as they were purchased.
  • Items purchased at any GINM location may be returned to any GINM store with the exceptions of Goodwill Outlet and GoodThreads.
  • Items returned to a location that was not the original purchase location can be returned for store credit only. 
  • Items marked “As Is,” Jewelry, Media, Books and Mattresses are not returnable.
  • Customer must have a valid government issued ID for example a drivers license or military ID.
  • Electronic items returned must meet the above criteria; cash or a credit card refund will be provided if returned within 3 days of purchase
         or, exchange/credit will be given within 7 days.  
  • "New Merchandise" is not returnable or refundable.

Return Policy - GoodThreads 
Items can be returned for a credit voucher if the customer is not satisfied with the items they have purchased,
​provided: 
  •   Items purchased at GoodThreads may only be returned to GoodThreads.  
  •   Items purchased at other GINM locations may not be returned to GoodThreads. 
  •   Items must be returned within 7 days of purchase.
  •   Customer must have a valid receipt for the item purchased.
  •   GINM price tag or colored barb must be attached to the item or garment.
  •   Items must be returned in the same condition as they were purchased.
  •   Items marked “As Is,” jewelry, media and books are not returnable.
  •   Customer must have a valid government issued ID for example a drivers license or military ID.
  •   Electronic items returned must meet the above criteria; cash or a credit card refund will be provided if returned within 3         
  •   days of purchase or, exchange/credit will be given within 7 days.
  •   All returns must be approved by the manager on duty.  
A 3% fee has been added to all credit card transactions. The fee is necessary due to
increased bank service charges on card
transactions. Notices will be posted at all
registers.
​ 
Most merchandise for sale in Goodwill Industries of New Mexico's stores consists of donated items. Please examine all merchandise carefully before deciding to purchase it. Goodwill Industries of New Mexico makes no warranties or representations of any kind regarding any merchandise sold, and all warranties, express or implied are hereby disclaimed.

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