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Goodwill Return Policy and Fees

Furniture can only be held for 24 hours from the time of purchase. Items unclaimed after 24 hours will be resold.
Untagged items will not be priced at the register. These items will be removed from inventory for 24 hours.
Due to liability, we are unable to load merchandise into customer vehicles.
While we cannot accept liability for any damages, we would be happy to help you carry out your items.
Most merchandise for sale in Goodwill’s stores consists of donated items. Please examine all merchandise carefully before deciding to purchase it. Goodwill makes no warranties or representations of any kind regarding any merchandise sold, and all warranties, express or implied are hereby disclaimed.
We reserve the right to refuse service to anyone.

A 3% fee has been added to all credit card transactions. The fee is necessary due to increased bank service charges on card transactions. Notices are posted at all registers.

Items can be returned for store credit, if the customer is not satisfied with the items they have purchased, subject to these conditions:
Items must be returned within (7) seven days of purchase.
Customer must have a valid register receipt for the items purchased.
Goodwill price tag must be attached to the item.
Items must be returned in the same condition as they were purchased.
Items purchased at any Goodwill Industries of New Mexico (GINM) location may be returned to any GINM store with the exceptions of Outlet and GoodThreads. Items returned to a location that was not the original purchase location can only be exchanged for store credit, including electronic items.
Items marked “As Is,” media and books are not returnable.
Customers must have a valid government-issued ID, for example, a driver’s license or military ID.
Electronic items returned must meet the above criteria; cash or a credit card refund will be provided if returned within (3) three days of purchase or exchange/credit will be given within (7) seven days.

Item(s) purchased at GoodThreads may only be returned to GoodThreads.
Item(s) purchased at other GINM locations may not be returned to GoodThreads.
These items are not returnable: Items marked “As Is,” jewelry, media, books and perishables.
Item(s) must be returned within 7 days of purchase.
Customer must have a valid receipt for the item purchased.
GINM price tag or colored barb must be attached to the item(s).
Items must be returned in the same condition as they were purchased.
Customer must show a valid government-issued ID, for example a driver's license or military ID.
Electronic item(s) returned must meet the above criteria. A cash or a credit card refund will be provided if returned within 3 days of purchase, or exchange/credit will be given within 7 days.
All returns must be approved by the manager on duty.

All discounts are offered at the discretion of Goodwill Management.
Discounts cannot be applied to purchases of gift cards or seasonal merchandise as marked.
Discounts are not available at the Outlet or GoodThreads.
Discounted items returned will be credited at their purchase price, consistent with Goodwill’s return policy.

Since our goods come from public donations, it is only fair that every customer has an equal opportunity to purchase any item for sale.
Anyone who works for Goodwill cannot shop in our retail stores during days on which they are scheduled to work.
Goodwill employees are prohibited from reserving or setting merchandise aside for ANYONE, including customers.