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You may have seen all the recent news stories about new Call Centers like Safelite and the thousands of jobs they are bringing to our area. At last count, there were more than 40 call centers in the Albuquerque Metro area alone with approximately 12,000 positions. Did you know that Goodwill offers job seekers a jump on those incoming call center jobs! Imagine going into an interview already prepped with the skills and training you needed for the job. That knowledge would put you in a way better position than other candidates! Preparing individuals for a call center career is the focus of Goodwill’s Call Center Training Program. It is a free three-week training course specially designed to prepare individuals for the role of a call center customer service associate. We saw the need and opportunity to provide specialized training in the call center field. The resulting program, which held its first training class in July of 2016, also provides participants the opportunity to meet face-to-face with Call Center Human Resource representatives looking for employees with skilled training. And like all Goodwill services, the Call Center Training Program is provided free of charge to New Mexicans. Want to know more or apply for the Call Center Training Program? CLICK HERE!
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September 2021
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