“What if you had the customer service, computer skills and professional skills you needed before you interviewed for a job,” asks Steve Wachter, Goodwill Program Director, “that knowledge would put you in a better position than other candidates.” Goodwill's Customer Service Training Program aims to help job seekers gain knowledge that offers them a real advantage over competing applicants. It is a free two-week training course specifically designed to prepare individuals for a customer service role in nearly any industry including retail, hospitality, and the rapidly expanding call centers.
Goodwill Industries of New Mexico, whose mission is “to provide skills training, job development, and social services to New Mexicans,” saw the need and opportunity to provide specialized training in customer service. The resulting program, which held its first training class in July of 2016, also offers participants the chance to meet face-to-face with Human Resource representatives actively looking for employees with skilled training. Like all Goodwill programs and services, the Customer Service Training Program is provided free of charge to New Mexicans.
Mary Best, President & CEO of Goodwill Industries of New Mexico commented, “we hope to help hundreds of New Mexicans in gaining long-term, sustainable and well-paying jobs in New Mexico’s expansive call center and customer service industries.” The local news frequently reports on the thousands of jobs that are available in our area. Those employers are eager to find qualified, trained, enthusiastic candidates to fill the positions! APPLY NOW!
For more information about Goodwill and its Customer Service Training Program, as well as other free programs and services offered, visit the Who We Help page on this site!